All questions related to your profile and managing it

• How can I change my password? 432
• I play in several clubs, can I have a single login? 274
• I have a single account across several clubs, how do I choose which club to display? 204
• A family member wants to become a member, can I add them? 153
• How do I book for a family member? 12
• I've lost my password. How can I recover it? 242
• How do I change my profile photo and information? 12
• I have several accounts: how do I merge them into a single login? 14
• How do I change the site language? 16
• How do I set my personal access code? 14
• My data: download, leave the club, delete my account 5
• How do I become a club member online? 24

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 152
• Why are some cells pink on the board? 375
• How can I make a booking 940
• How can I book with a guest? 246
• How can I edit a booking? 200
• How can I delete a booking? 292
• All courts are occupied. Can I join the waiting list? 77
• What payment methods are available to me for a booking? 105
• How to create an open booking 44
• How to join an open match 37
• Where can I find the court access code (door code)? 17
• How do I withdraw from an open match? 16
• How do I view my booking history? 21
• How do I see the weekly schedule? 13
• How do I find and book at another club? 10

How do I register for a camp or a school?

• Sign up for a tennis lesson 93

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 14
• How do I pay for a booking with my wallet? 13
• How do I split the payment with my partner? 19
• How do I use my restaurant vouchers? 19
• How do I view and pay my invoices? 6
• How do I download my certificates? 14
• How do I send money from my wallet to another member? 11

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 10
• How do I join my club's WhatsApp groups? 15
• How do I take part in the Défi-Plugin (challenge tournament)? 8

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 14
• How do I install the Plugin.ch mobile app? 12
• How do I choose the notifications I receive on my phone? 13
• Where can I find the messages sent by my club? 10

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 16
• The administration home page 19

• Manage access 57
• Manage membership cards 30
• Manage clubhouse 17
• Manage restaurant credit 16
• Manage email sending 22
• Manage invoicing 14
• Manage member groups 23
• Manage registrations 23
• Manage special days 17
• Manage offers 22
• Manage online payments 19
• Manage billing regions 13
• Manage the club manager 18
• Manage challenge tournaments 25
• Manage RFID validation 27
• Manage general settings 18
• Setting up the accounts (general ledger) 19
• Configure EBICS: connect Plugin.ch to your bank 13
• Gate access log 14
• Manage multiple buildings 17

• Create a new court 33
• Manage court groups 38
• Manage booking periods 46
• Manage court usage 28
• List, edit, or delete a court 17
• Manage sports 18
• Close courts 15

• Create a new season 24
• Edit or delete a season 28
• Open the winter season by copying last season 12
• Link a sport to a season 20

• Manage recurrence authorizations 30
• Manage restrictions 29
• Manage subscription type 45
• Create booking prices: per session or per season 14
• Check rates with the rate grid 20
• Manage non-member and pay-as-you-go deductions 22
• Booking without a subscription: the guest subscription 24

• Create an item 29
• Assign an item to a member 20
• Edit or delete an item 22
• Delete an item assigned to a member 13
• Import linked items from Excel 12

• Display the member list 34
• Create a new member 42
• View a member's detailed information 17
• Display a member's operational data 17
• Manage member subscriptions 22
• Import member data 15
• Print member cards 16
• Print and export the member list 17
• Charge an item to a member or a group 24
• Link a member to a group 18
• Edit and delete a member 19
• Search for a member 14
• Managing duplicates: merging two profiles 20
• Managing units to be deducted: personalised hours and non-members 15
• Manage Swiss Tennis licenses 8
• Topping up a member's wallet 14
• Find and reactivate a removed member 18
• Issue a certificate for a member 19
• Managing families 14
• Handling erasure requests (GDPR) 17

• Add a new sponsor 23
• Invoice sponsors 21
• Re-invoice sponsors 21

• Assign and remove a role 23
• Roles and access: create and edit a role 30

• Activating the Lessons module 25
• Creating lesson items 32
• Create, edit, and delete a lesson 20
• Manage lesson groups 17
• Manage lesson enrollments 41
• Prerequisite 41
• Invoice and reminder texts 14
• Teachers' schedule 16
• Grouped payments of registrations (basket) 12
• Change the rate of a registration 16
• Copy a lesson for the next season 10

• Complete management of equipment rental 27

• Find old invoice groups (archives) 18
• Invoice considerations and display 16
• Create invoices 21
• Send invoices by email 17
• Manage payment reminders 28
• Print invoices 16
• List and search invoices 16
• Edit and delete invoices 20
• Invoicing a membership fee or an item: what's the difference? 15
• Automatic reminders for e-mail invoices 9
• Keeping the accounts with the general ledger 21
• Manage family discounts 16
• Import accounts from Excel 19
• Carry an overpayment over to the next invoice 10
• How invoice dates are calculated 15

• List of bank payments 14
• Processing via bank files 18
• Process a manual payment 20

• Process installments 20

• Managing bookings in the schedule 50
• Configure and use open matches 24
• Manage the set times 13
• Create a promo code and use it 9
• Refund a fixed-hour session that was released and taken again 19
• Moving a booking and creating a recurrence in the schedule 9
• Creating and managing recurrences 9
• The weekly view and the all-sports view 11
• The cash journal and the history of a booking 14
• Manage cash register prices 9
• Offering items with a booking 31
• Deleted bookings and deletion records 20
• Replace a player on a fixed hour 14
• A fixed hour cannot be added: nothing is displayed 24

• Manage automatic emails 21
• Sending bulk emails 16
• Manage messages 22
• History of sent emails 23
• Writing an e-mail with the editor 12
• Birthday and inactive member e-mails 11

• Manage challenge tournaments 19

• Enable partner search 31

• The statistics dashboard 14
• Invoicing bookings from the statistics 14

• Access the program 38
• Booking by a member 38

• Creating and configuring a lesson 27
• Sign up for a tennis lesson 28
• Managing registrations (administrator) 20
• Managing groups and the schedule 26
• Tennis lesson invoicing 19
• Invoicing check and Youth and Sport export 19

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 18
• Adding and editing an employee 5
• Special cases: minor salary, young people, pensioners, LPP 13
• Running the monthly payroll 11
• Entering a compensated absence (army, maternity, illness, accident) 10
• The 13th salary and holidays for hourly employees 13
• Paying salaries and reconciling them with the bank 12
• Correcting an approved payslip 15
• Salary certificates and annual lists 15

You'll find all the questions about booking without an account

• How can I book if I don't have an account 855
• Where can I find available courts in my area? 124
• How can I edit/cancel my booking if I don't have an account? 143